Frequently Asked Questions
Everything you need to know about our premium cuts and delivery.
How do you ensure the meat stays fresh during shipping?
All orders are vacuum-sealed at the peak of freshness and shipped in insulated coolers with dry ice or gel packs to maintain a consistent temperature until they reach your doorstep.
Where does your meat come from?
We source our products from trusted local farms and high-quality suppliers that prioritize ethical raising practices, sustainable grazing, and no added hormones.
Can I track my order once it has shipped?
Yes, once your order is processed, you will receive a confirmation email containing a tracking number so you can monitor your delivery in real-time.
What is your return policy for perishable goods?
Due to the perishable nature of our products, we cannot accept returns. However, if there is an issue with the quality or condition of your order, please contact us within 24 hours for a resolution.
Do you offer organic or grass-fed options?
Yes, we offer a dedicated selection of 100% grass-fed beef and organic poultry. You can filter by these categories on our shop page.
How long can I store the meat in my freezer?
Our vacuum-sealed packaging allows for safe freezer storage for up to 6–12 months, though we recommend consuming within 3 months for the absolute best flavor and texture.