Returns & Exchanges
Due to the perishable nature of our premium meats, we cannot accept physical returns; however, we are committed to ensuring your total satisfaction with every cut. If your order arrives damaged or does not meet our quality standards, please contact us within 24 hours of delivery for a full resolution.
Inspect Your Order
Upon delivery, immediately open your package and inspect the vacuum seals and temperature of the meat to ensure everything arrived in peak condition.
Document Issues
If you notice any discrepancies or quality concerns, take clear photos of the product and the shipping label to help us process your claim efficiently.
Contact Support
Email our butcher team at [email protected] with your order number and photos within 24 hours of receipt.
Resolution Process
Our team will review your request and issue a replacement shipment or a store credit refund to ensure you get the high-quality experience you paid for.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing